Rain Bet Casino Privacy Policy
Privacy and your information
Here are the personal-information requirements of Rain Bet accounts and how to raise a privacy question.
Rain Group Ltd owns the Rain Bet gaming service. References below to the operator's account checks and communications concern that company and its gaming service.
Information associated with your account
An email address is used when creating a Rain Bet account. Registration does not rule out further requests for information: the operator can require identity checks later in the account relationship, including before a withdrawal.
| Information | Purpose described in the operator's terms |
|---|---|
| Registered email and contact details | Identifying the account holder and delivering account communications. |
| Photo identification, such as a passport or driving licence | Checking the player's identity. |
| A recent utility bill or bank statement | Supporting checks of the player's residential address. |
| A photograph of the player holding their identification | Supporting the operator's identity-verification process. |
The operator may request additional documents where necessary. Account functions, betting or access to withdrawals can be restricted while required verification remains incomplete. Our terms page explains the account conditions in more detail.
Keeping account details secure
Keep your registered email accurate, accessible and protected against use by other people. The operator uses it to identify and contact you; an unreachable email address can lead to account suspension until a working address is supplied.
- Use a confidential password and do not share it.
- Sign out after using a shared device.
- Tell the gaming service's support promptly if your account or registered email has been compromised.
- Follow the operator's verification instructions if further proof of identity is requested.
The operator's terms provide for account suspension when it becomes aware of an account-security incident.
Privacy questions and requests
For privacy questions, contact our Customer Service through the support links on our website, using your registered email address. Describe the information or interaction your question concerns. Do not include passwords, wallet recovery phrases or copies of identity documents in an initial email.
For information held in a gaming account, contact our support using your registered email. You can ask about access to your information, corrections, deletion, retention periods or sharing with other organisations. The appropriate response depends on the information involved and the obligations that apply; deletion is not automatic and there is no fixed response deadline.
Cookies
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